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Frequently Asked Questions
How do I register on your website?expand_more
Do I have to register, to make a purchase? expand_more
No, you can browse, add to cart and make a purchase without actually registering on the website. However, you will need to fill in basic information such as your email, billing and shipping address and phone number, to actually place an order.
How do I reset my password?expand_more
Click on the Sign In link on the top right corner of the home page, and provide your email id. Click on Sign In. Click on Forgot Password and follow normal procedures to change your password.
What is your cancellation policy? expand_more
Once you place an order, it cannot be cancelled on your end. However, we reserve the right to refuse or cancel any and all orders, at any point in time for errors in pricing or availability. In situations such as these, we will contact you with notification of such cancellation and you will be automatically refunded as per Payment Gateway conditions.
How do I get a refund on an order cancelled by you?expand_more
Please contact us at email@example.com if you have not received your refund, so we can follow up with the payment gateway as well.
How can I track an order? expand_more
Once you make payment, we will get in touch with you on email with further details. Please reach out to us via our contact form, or at firstname.lastname@example.org for any assistance.
Can I make changes to my order?expand_more
No, once an order is placed, it cannot be modified. You would then need to place a new order; and other applicable charges would be calculated per order placed.
Can I return a product? expand_more